Welcome, Fellow Traveler! 🌈🍄

Hey there, cosmic wanderer! Thanks for choosing Psilly.us for your journey. We believe in spreading good vibes and quality products. Just like a beautiful forest, sometimes things have their own natural flow. So, let's chat about how we handle returns and refunds, with peace and understanding as our guide.

The Nature of Our Offerings 🌟

Our magical items are crafted with care and intended for thoughtful enjoyment. Because of their unique essence and to ensure everyone receives fresh, untainted goodness, we ask for your understanding that, generally speaking, all sales at Psilly.us are pretty much final. Once your order begins its journey to you, it's set on its path, just like a seed once planted.

When the Universe Throws a Curveball (Damaged or Defective Items) 🚚💫

We pack our treasures with love, but sometimes, the journey can be a bit bumpy. If, by some rare cosmic alignment, your item arrives feeling a little off—like it's genuinely damaged or defective right out of the box—we want to hear about it. Here’s how to let us know:

• 📸 Please send us a friendly message to support@psilly.us within 48 hours of its arrival (based on what the tracking says).
• 📧 In your email, we'd love it if you could share some clear photos or even a short video of the concern. This helps us understand exactly what happened.
• 📦 The item should be in its original, untouched state, just as you received it. If it’s been used or altered, our cosmic connection to it fades, making it hard for us to help.
• 🤝 We’ll take a gentle look at your situation and decide how best to make things right. Our aim is always harmony.

If a Return Path is Needed (Only for Approved Cases) 🚶‍♀️✉️

Should we find that your situation calls for a return, we'll guide you through the next steps with clear instructions. Please, hold onto your item until we chat! Sending things back without a little heads-up from us might cause a cosmic mix-up, and we don't want that.

If we ask you to send something back, please send it to our humble abode:

Psilly
44 Bullsboro Drive Suite F
Newnan, GA 30263
We kindly ask that you cover the shipping costs for the return journey. We suggest using a method with tracking, so we can both follow its path back to us, worry-free.

The Flow of Refunds (When the Stars Align) ✨💰

Once your authorized return finds its way back to us, we'll give it a little check-in. If everything aligns with our understanding, we’ll send you a little note and then initiate your refund. The funds will gently drift back to your original payment method, usually within 7-10 business days.

Just a gentle reminder: The initial shipping vibes are part of the journey and aren't usually refundable. If a refund happens, the original shipping cost will be a small deduction from the total.

A Moment for Patience (Late or Missing Refunds) 🕰️💖

If your refund feels like it’s taking a scenic route, first, peek at your bank account again. Then, you might want to give your credit card company a friendly nudge, as sometimes it takes a little while for things to post officially. Your bank might also have its own gentle pace for processing. If you’ve followed these steps and your cosmic funds are still missing, please reach out to us at support@psilly.us, and we'll help you investigate.

Exchanges: A Different Path 🏞️

We don't typically do direct exchanges. If an item is truly damaged or defective and qualifies for a return, we'll follow our refund process. If you wish for a new item, you're welcome to place a fresh order—a new adventure awaits!

Let's Connect! 🌟📧

If you have any questions, worries, or just want to send us some good vibes about our policy, the best way to reach our cosmic crew is via email:

support@psilly.us

A clear subject line, perhaps with your order number, helps us connect with your message faster. We're here to help you navigate your journey with peace and clarity.